OfferUp Shipping Problem

SOLVED
Captain

I am a seller on OfferUp and I decided to sell a 3DS. I set the shipping to $7, which is intended for items up to 3 pounds. Then, I accept an offer from a buyer and get a shipping label. 

 

For some reason, the shipping label at the top shows my address, and then, says "SHIP USPS 60700" and below that the address of the buyer. Below this, there are two different barcodes with two different tracking numbers, one of which is a UPS tracking number and the other a USPS tracking number, the UPS barcode and tracking number being on top and USPS tracking number and barcode being on the bottom. 

 

So, I package the item I am selling well, and tape down the label so that it is clearly visible. At this point, I wasn't sure where to drop it off, so I go to a third party UPS dropbox to drop off this item WITH THE SHIPPING LABEL THAT I WAS GIVEN BY OFFERUP. The carrier at the dropbox denied this item claiming that the label is for USPS. 

 

So then I go the USPS post office, and the carrier ACCEPTED the package and gave me a receipt as proof of sending it. The package was sent and is now in transit to the address of the buyer. 

 

HOWEVER, I did NOT get a message from OfferUp stating that "The carrier has scanned the package and it's on it's way...". INSTEAD, I get a message that if I don't send it in the next 48 hours, the buyer will be refunded his money. 

 

So, I emailed help@offerup.com yesterday and have not got a response yet. If nothing happens by 2 pm tomorrow, the package will still be on it's way to delivery and will be delivered but the buyer will get a refund. Tomorrow is Sunday, so the UPS store and the USPS post office is closed. What should I do????? THANKS FOR YOUR RESPONSES, I REALLY APPRECIATE THEM!! 

1 ACCEPTED SOLUTION

Accepted Solutions

@Almypal 

Your email was sent to an inactive account (help@offerup.com). If USPS does not scan the package by Monday, the transaction will be canceled (does not matter if the the buyer receives the package).

 

You can use both links below to inquire about an extension (try Twitter first since you may receive a reply faster). In the future, I would avoid accepting offers on Thurs/Fri for this exact reason.

 

https://mobile.twitter.com/offerupsupport?lang=en
https://offerup.com/support/contact-us/

4 REPLIES 4
I'm also a seller on offer up a site that I really enjoy using until I had a package go out with other USPS packages and I ran into the same problem where my package was delivered USPS with a USPS tracking number but offer up canceled and refunded the buyer who also received the item and is now defaulting to pay me this is completely on offer up I personally never even knew or was made aware that there was changes to the shipping. So I don't know how to go about this or maybe even try to pursue getting my money??.... Thank you from a really agitated offer up seller

@Almypal 

Your email was sent to an inactive account (help@offerup.com). If USPS does not scan the package by Monday, the transaction will be canceled (does not matter if the the buyer receives the package).

 

You can use both links below to inquire about an extension (try Twitter first since you may receive a reply faster). In the future, I would avoid accepting offers on Thurs/Fri for this exact reason.

 

https://mobile.twitter.com/offerupsupport?lang=en
https://offerup.com/support/contact-us/

Highlighted

@Hanmeupzthrfts 

Try making contact with the buyer for a direct payment, as OfferUp will not assist you since the transaction has been canceled.

Captain

Hi @factsdontcare 

 

The problem is solved, and I did use the second link you gave me to send them a message, and in my inbox, I saw that it was sent to help@offerup.com, hence why I mentioned that particular email. One of the staff was able to help me out with this. I agree it's ideal to not send packages on Thursday or Friday. 

 

Thanks for your reply!