Hi the past 6 offers I’ve tried to accept on OfferUp have been canceled when I click on accept and the reason is an error message that says “Sorry something went wrong. try again later.”
This has cost me roughly $2,000 in lost sales, as you imagine I’m extremely **bleep** off about this and beyond frustrated.
This has been a re-occurring issue I’ve experienced on your app and I’ve done EVERYTHING to make it not happen. That includes I’ve verified my ID with you guys, verified by phone number, logged out of the app and re-installed the app, updated the app Etc. And NOTHING seems to work!
I’m about to give up on OfferUp for good, this error message is one of the most frustrating things I’ve ever encountered.
Please take a look at my account and let me know exactly what’s causing this!
Sounds frustrating... @Pk55 However, app profile accounts are not accessible via the Community forum. Not even to view... we are all end-users here, with the exception of: Admin Community Manager / @Mj_206. Will tag her in this thread for you. Twitter maybe somewhat quicker, if available to you. Tweet Customer Care: @OfferUpSupport ask.offerup.com GLTU 👍☺
@Pk55@Risraelkloss Did you try moving from your phone to your computer to see if you get the same error message and it’s not a servers issue.
Also If your dealing with high value items, It could mean the other member needs to verify their phone number or ID also could be cancelled payment lack of funds on credit card also needing verification through the mobile app. It’s because OfferUp keeping both members safety when dealing in high value items. Please Reach out to our Customer Care team from the link aidenholley provided above. Or through Twitter at OfferUp if this option is available to you like REMEMBRANCE suggested above.
Sorry I’m not on any support teams. any questions about looking into your account will need to be answered by support. As I don’t have access to account information to resolve your issue.
Also please review Mj_206 Community forum manager thread topic; What to do if you have an issue from the link below,