Offers canceled because of address error

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Level 3
Hi every time I go to accept an offer it brings me to the page with my name and address, I then click on submit and it says error every single time! My address is formated correctly, please help me.

It then cancels the transaction EVERY single time, this has happened twice now- this is incredibly frustrating!

Please help me offer up, I need atleast the most recent offer I received reinstated and un-cancelled. Your help page has not "helped" me find a resolution to this in any way. My app is updated to the current version.
5 REPLIES 5
Community Helper
@Pk55 welcome to the OfferUp Community forum,

Pk55 I would recommend contacting the customer care team, they can best assist you in this issue. below is a link to do so,
I’ll also tag Mj_206 Community Manager so she’s awake or this issue.😎🇬🇧🔚

OfferUp Customer care
https://offerup.com/support/new/

You can also contact customer care through Twitter at OfferUp if this option is available to you.
Community Manager

Hi there @Pk55 - have you reached out to our Customer Care team about this yet? I can see if we can get your case escalated.

Level 3
Hi everyone, yes the issue has been fixed. Thank you.
Community Manager

Fantastic!! Thanks for the update, @Pk55 Smiley Very Happy

 

Welcome to our community, btw! There are tons of tips and tricks posted around here Smiley Very Happy

Community Helper
@Pk55 that’s great, see you around the forum. 👍😎🇬🇧🔚