@Nattekk that is literally all I can do. I am not trained on Payments or Shipping. I am the Community Manager of these forums. All I can do is escalate to the proper teams.
@Mj_206 I'm not saying it's your fault. But if you are the Community Manager of these forums, by now you should know what people are complaining about OfferUp. Issues should be escalated to Managers/Directors/VP by now. Not Payment or Shipping teams, where information will get lost in the "blackhole".
Great info and recommendations, @BrightMoonstone!
@Nattekk wrote:
@Mj_206 I'm not saying it's your fault. But if you are the Community Manager of these forums, by now you should know what people are complaining about OfferUp. Issues should be escalated to Managers/Directors/VP by now. Not Payment or Shipping teams, where information will get lost in the "blackhole".
Since what you recommended is a major part of my job, I can guarantee that I've provided this feedback with all appropriate teams. I can confirm that you haven't received an update from our Payments team in a while, and I have gone ahead and given this feedback to the previous agent you've worked with.
@Mj_206 I'm going to standby and see how long the agent will get back to me. Better yet, I would like a solution for my issue.
If OfferUp not going to pay me, that's fine too; I'll take a lost. What **bleep** me off is uncertainty; where item is delivered, customer satisfied, payment not going through, issue escalated to Payment team, then no respond. This show me that your Payment team is incompetent, in-turn all of your users will starting to lose faith. Give it couple more months, another app like LetGo will take over.
Hey there, @Jb2112 - we got this escalated for you. Sorry about the delay in response.
I don't think they ever look into anything I don't think there is payment specialists I think it's all just a ruse to get your money and delay delay delay until you forget about it. I've got $92.10 sitting there for months now I cannot get an answer from anybody a payment specialist or anyone about what to do