@BrightMoonstone I just took a look into your case. It looks like you recently changed the email address on file for your account. The previous tickets you opened to our Shipping team came from the old email address, before you made the change. Therefore, any of the responses from the Shipping team were getting routed to your old email on file, the Yahoo one... Your case has been escalated again, the email field from your previous tickets has been updated.
It's incredibly important to have the email address on file be an active and working email address.
@BrightMoonstone that final statement was to the entire forum, not you, which is why I spaced it out to a different line That is good general info for everyone to have, and wasn't directed at you.