Hi again - happy to hear that you were able to submit it again! I'm actually not on the TruYou team, and I'm not able to approve these applications, but I'll let my team know you resubmitted.
Here are a couple of tips the TruYou team gave me for having an application get approved -
Make sure that your ID is in a valid state. Using an expired ID may cause your application to be rejected.
Make sure your selfie is taken in a well-lit area, so that the lighting closely matches the lighting in your ID picture.
Here are the forms of ID that will work: state-issued photo ID cards, driver’s licenses, or US Passports.
Hope this helps!