I've been a member of OfferUp for about 2 1/2 years. 5 stars. When I sell I post lots of pictures and try to give a complete description. And I always respond to messages politely.
So, imagine my surprise when last week I posted an ad with no trouble only to be followed by my failed attempt at posting a second ad. I was interrupted with a request to verify my phone number. So I did. The app froze. So after a few tries I went into my account to manually verify my phone number. The app didn't like it. At that point I had wasted well over an hour for something I had allotted only a few minutes to complete so I left it for later. I received a message for the item successfully posted, so as usual I attempted to reply. Funny thing, my reply vanished even though it had appeared to be sent. After several more attempts to reply with no luck, I gave up. Thinking the problem might be a glitch, over the course of the last few days I have repeatedly attempted to solve the problem with no luck. So wanting to keep my reputation intact I decided to remove all current postings until this can be straightened out. Well, surprise, surprise. Can't do that either.
Since I can't sell, I can't buy, I can't message anybody, and I can't alter my own listings, maybe I should just delete or abandon my account. OfferUp seems to want to make life miserable for some reason. I have enough going on in my life to waste time on that.
My preference is to use my computer to manage my accout and listings, but OfferUp's preference is to use my phone. (Makes it easier to data mine I guess) So I do when I have to. After many years of exposure to industrial chemicals my fingers don't work with the touch screens as well as most people. That's why I don't post many for sale listings. Between my detailed listings and the touch screen fight, for me it's never just a matter of minutes.
So, I finally connected with OU support, who suggested that in order to regain functionality of my account that I need to change and verify my phone number with a number that can send and receive text messages. Non-mobile and VoIP not allowed. Whatever is allowed or not allowed doesn't matter since I can't make changes to my account. And the phone number I have is the same one I have used since I joined, and the same one I use with the phone the OU app is installed on.
The phone verify system is a false sense of security. Somebody with ill intent could conceivably buy a burner phone, have it verified and carry on with their scams or other nefarious intent while OU goes out of their way to punish those with stellar reputations who do not have the desire or resources to have more of their datapoints collected and mined.
I guess that after 2 1/2 years and a perfect 5 star rating I am no longer the type of member OU wants. I am in complete compliance with the terms of service as spelled out here, https://offerup.com/terms/ but OU decided to change the terms and keep them a secret. I guess it doesn't matter. I couldn't change the number even if I wanted to, which I don't. I will not go into more debt to activate a new phone just so I can use an online classifieds site. I guess I will ask that my account be deleted and stop referring other people to OU as well. On the bright side, when I stopped using ebay over their change to paypal, I gained some free time. I suspect the same thing will happen again.
I will continue as a member in the OU community, for a while anyway. Just in case.
So, farewell. It was fun while it lasted. Well until recent months anyway.
So, I finally connected with OU support, who suggested that in order to regain functionality of my account that I need to change and verify my phone number with a number that can send and receive text messages. Non-mobile and VoIP not allowed.
Something is really fishy here...regular landline/"non-mobile" phones cannot send/receive texts.
If you have a GSM compatible phone, at any given time you can buy prepaid/activated cards on eBay and elsewhere for $5-$10 with sufficient amt of credits left to handle the verification process. You can also buy used/working GSM compatible phones less than $10.