Please Help Account not working with deposit pending

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Level 1
Hello so i has shipped an item to the buyer three days ago and all of a sudden yesterday my offerup account stopped working. It says all my items are unavailable and whenever i try to click something it says network error. sand when i login on a browser i just get the spinning circle nonstop. Now the little thing that says i have a pending deposit has disappeared. I’m assuming i got banned but i wasn’t informed and i have no idea why. Will i still recieve my money? This is not right i already shipped the item they can let me have my deposit but keep me banned i just want my money. i had to use a friends account to post here
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1 ACCEPTED SOLUTION

Accepted Solutions
Community Helper
Hey there @jobeans23
This sometimes is the cause of an action that was taken, which is prohibited per OU TOS. Would suggest reviewing them to avoid future Account bannings Smiley Happy
Give it 24-48 hours, it should resolve itself. JIC...
Customer Care link:
https://offerup.com/support/contact-us/
6 REPLIES 6
Level 9
@jobeans23 contact OU support, no one can help you from the forum site
Community Helper
Hey there @jobeans23
This sometimes is the cause of an action that was taken, which is prohibited per OU TOS. Would suggest reviewing them to avoid future Account bannings Smiley Happy
Give it 24-48 hours, it should resolve itself. JIC...
Customer Care link:
https://offerup.com/support/contact-us/
Level 1
OfferUp notification to update my phone & verify. Enter cell # and waited for code inter code.. but doesn’t seem to verify my phone #. Takes back to where I started.
Community Helper
@Teeter
Have you installed the latest version of the app?
Cleared all Cache/Cookies?
Does OU have your current email?
Level 1
No have not downloaded a new app
Community Helper
@Teeter
Just checking...
Are you able to use your account yet?