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Let me be the first to welcome you to The Forum if you look around you'll find a lot of good information and useful tips that can help you become an offer a pro. In answer to your question never mark an item sold unless you have cash or payment in hand a lot of buyers will agree to purchase an item and then fail to follow through for one reason or another it's honestly one of the biggest complaints I hear on the The Forum. That being said I always recommend a first-come-first-serve policy so whoever shows up first with cash in hand gets the item. I would definitely repost them if you've already taken them down and hopefully you'll have a quick and smooth sale.
Welcome to The Forum let me first say I'm really sorry to hear this happened to you as one of our community managers has recommended your best course of action would be to contact the customer care team and see if they can work with the seller to come to a good resolution another thing you may want to consider is if it's the cross slacks that are missing 1 by 4 that can be purchased relatively inexpensively at most major hardware stores and cut to size at the store can make a good substitution and have your bed function in like new haven't bought any in a few weeks but as I seem to remember the price is normally around $2.50 each I know it's not a perfect solution but at least it would make the bed usable