I've been having a problem the past 3 days getting into the Community Forum section on my phone. When I click on it, I get:
"An error has occurred. If the error persists, please wait a while before trying again".
This has been going on for about 3 days or so. I've tried closing all apps, restarting the phone; no change. I'm not having problems accessing home, messages, post or other member profiles.
Has anyone else been experiencing this issue?
@Hotrod, your usualy up on much of these types of glitches; any advice?
Solved! Go to Solution.
Thanks for the updates, guys! We've got a couple teams looking into this right now and I'll be sure to update you guys the second we have a resolution
Thanks for the tip, @Lapua! You're correct - you should be able to access the forums via desktop/browser sessions if you're having troubles accessing through the app
@0317 That's right, no problem with my Mac or PC either. I didn't think it was a big deal at first because I've been on the Mac so much lately, it didn't matter. I suppose we need to alert the team and get them on it.
See, @0317, the way we have it now is designed to empower our community members to answer their own questions. Nobody likes waiting for responses, so instead of opening a ticket right away, most questions can be answered by a simple search in the Help Center.
When you need to find a specific article, search for a keyword. Like I said, your inquiry will be routed to the agent best trained in that area. Not everybody is trained on the Payments feature, so if you open an article based on Payments and you click "Contact Us" on that article, it will route you to our Payments team. Same thing with articles on Shipping articles, or basic How-To questions will route to our community Experts (You'll see an "Ask an Expert" button on those articles)