@Jessicanicolemy Hey Not many grammatical errors, especially if this is from talking on your phone! I'll let other community members chime in from their own experiences, but it does sound like you did do the right thing by meeting in a public place, asking her to inspect the item thoroughly, or as thorough as she wanted to, from what it sounds like you were very honest, and you even went down on your price. The *only* thing I want to add is we don't recommend giving out your personal phone number to members, only because we built our in-app messaging system to keep everything within the app (so you don't have to feel obligated to share personal info). It's the safest way. As for a refund? It really depends on the situation and the type of exchange. Would love for other members of the community to share their own personal advice with you!