This app is a scam. Still havent gotten a reply from moderators/customer service about a pending case. Never received my money back for getting a fake item and yes I have buyer protection claim.
It's a scam because what they said on their buyer protection claim info is that they would not release the payment not until 3 days after item has been received. If buyer asks for buyer protection refund within the 3 days then they would not release the money. But the thing is I filed a claim for buyer protection 1 day after receiving the item which turned out to be fake and they still released my money. I need answers for this. @Mj_206
I am so close to talking to my bank about this. It has been more than 2 weeks since I filed the claim. I already sent pictures and the seller agreed to do a refund because he admitted that the item was fake. Your team is very trashy when it comes to giving people back their money. I havent gotten a single proper reply from your team. They only sent me 3 of the same generated replies saying that they will get back to me shortly but they never do. I filed a claim again multiple times to escalate it but still no use. This app is srsly getting trashier and trashier.
Hear me out. They said they only release the funds after 3 days of receiving the item if buyer doesnt make a claim. I made a claim a day after receiving the shoes and still they released my money without my consent and now it's been a month and still no update from the company. I am already in the talks with my bank. This app is just money hungry. Smh.