Refunds

Level 1
I sold some one an ac unit that worked properly and had all its parts it was even wrapped up he showed up and we plugged it in for him to try it and he said it was good. Now he’s trying to get his money back because “ it doesn’t work & it’s pipes are ripped” though nothing was ripped and it worked perfectly good
2 REPLIES 2
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Community Helper
@Jason06--Hello, do you have pictures, the item packaged, etc. because you can use that as evidence when you contact OfferUp customer support, & open a claim?

https://offerup.com/support/new
Community Helper
Welcome to the Community forums
@Jason06!
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You are a private seller and are under no obligation to honor refunds.
When it really comes down to refunds, it really is a personal choice, depending on each circumstance. GLTU!
Ciao´ for now... = )