Scammer buyers

Level 1
I sent gel polish sets in original boxes sent multiple pics of all polishes and now cust.omer is claiming inaqurite amount of polish and claiming it is not gel .meaning she plans to put her old non gel polish in place of my gel polish and send back ... So how is this fair I send items buyers swap out item and then make claim so she just got 100$worth of gel polish for free and I get nothing .... NOT RIGHT...WERE IS SELLERS PROTECTION
4 REPLIES 4
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Level 9
Any images you took should prove this, including reciepts or bar codes, condition, no?
Level 1
And to top it off I know this buyer planned on scamming me from jump .. because I got informed delivery from post office letting me know when pack was delivered and she starting making these false claims before item was ever delivered.. how do I provide proof to offer up ..of all this
Level 9
Contact support, send them images of the timeline.
Level 1
I did that and it didn't matter the only thing that has happened is they now have taken off my phone number from my account causing me not to be able to respond or post .. it's as I'd I'm being punished for getting scammed