I'm well aware that OfferUp has a robust and thoroughly outlined buyer protection service during transactions involving shipped items. But what does OfferUp do for the seller?
I've read the entry in the help/FAQ section:
"Sellers on OfferUp are not only protected by our policies and partnerships, but also by our world-class fraud detection, automation, machine learning, and data models"
Anyone else think this is extremely vague? What policies? What partnerships? What will OfferUp do for the seller in the case of a fraudulent buyer?
I'm currently in the process of trying to convince a seller to ship their item using the OfferUp service. They want to use Venmo. (I'm obviously not going to do that)
They claim that they've been cheated before using the OfferUp system in a case where they shipped a product as described, and a fraudulent buyer exploited the buyer protection system and claimed otherwise, recieved the item, and disappeared (leaving the seller cashless and item-less). Which, of course, is the perfect sob-story to tell if you happen to be a fraudulent seller.
But let me know if you think there's anyway I can convince this seller to use OfferUp's system.
Or if you could tell me exactly what actions OfferUp will take in the case of a fraudulent buyer.