No, you are not. There is a complete disregard of seller's protection policy guidelines. According to seller's protection policy there are a few clearly described circumstances under which buyer can return the shipped product. But in my case, a buyer from CA purchased an item without a single question or concern, and one day later returned it without a single sentence or explanation. I have tried all the channels at offerup to get any proof or explanation since the item I sent matched the picture and description on the list, and did not violate any rules. But offer up processed an immediate refund to the customer and sent me a letter just saying that customer is not satisfied with the purchase. Do not ship with offer up.