I ordered an iPhone Xr 64 ge in red color. The pictures of phone was posted with all the details. I even asked the seller regarding any issues or is a locked device. The seller told me that it is her old phone and it’s unlocked. I placed an offer through this app. I received a total different phone. An iPhone 6s Plus cracked was shipped which does not even turn on. No signs of xr. I have requested the refund through the buyer’s protection program. But the seller has not replied ever after shipping the device. They are not responding to anything. I have decided to dispute that transaction on my credit card. Any other suggestions are welcome? I have lost $315 of my money and I do not know what else to do. Please help.