Sellers protection?

SOLVED
Level 1
I sold my iPhone 8 plus on here and when the buyer received it they filed a claim saying I sent the wrong item. I was fine with the refund as long as I got my original product back in the same condition I sent it in. First problem is that it was returned to my old address so It took a couple days for me to realize where my package was. My second and biggest problem is that the item he returned is not the same as the one I sent him. Basically I sent a $600 iPhone for $300, the buyer then files to get a refund and sends me back a broken phone that is barely worth $30. I've already tried to contact Apple so I can report the phone stolen but the problem with that is that in order to sell the phone I had to remove it from my icloud so the new owner would be able to activate it without any hassles. I feel very upset about this and every option I have keeps being just that I was scammed (really well) and have no way to get my phone back and my only hope of getting my money would be through your website.
1 ACCEPTED SOLUTION

Accepted Solutions

@Calzican 

Submit the claim via the desktop broswer method from any device/pc/mac/tablet with an internet broswer.

1. FIRST Login to offerup.com
2. Copy/paste this link: https://offerup.com/ask/shipping-contact/?article_id=1000062471
3. Scroll down to "submit buyer protection claim" and enter your claim.

7 REPLIES 7
Level 9
Contact support https://offerup.com/support/new/ or offerup support via twitter.
Level 1
Be careful!!! I was sold a programmer that was VIN locked to another vehicle... I tried numerous times to Submit a Buyers Protection but it would never send when I hit Submit. I could Submit anything else to OfferUp but a Buyers Protection. So now this is day two without word from OfferUp but now when I try to contact them it says server error and wont Submit... Does this site OfferUp Buyers Protection like they say?

@Calzican 

Submit the claim via the desktop broswer method from any device/pc/mac/tablet with an internet broswer.

1. FIRST Login to offerup.com
2. Copy/paste this link: https://offerup.com/ask/shipping-contact/?article_id=1000062471
3. Scroll down to "submit buyer protection claim" and enter your claim.

Level 1
I have to give OfferUp kuddos and a big thank you. They not only had patience dealing with me as I thought I was sold a $250 paperweight but at the first of the week I noticed my account had a $250 refund there. So thanks again but for realz watch what you're about to purchase I've ran across a couple shady sellers.

@Calzican wrote:
I have to give OfferUp kuddos and a big thank you. They not only had patience dealing with me as I thought I was sold a $250 paperweight but at the first of the week I noticed my account had a $250 refund there. So thanks again but for realz watch what you're about to purchase I've ran across a couple shady sellers.

 

@Calzican  Out of curiosity, how manys days did it take to receive the refund (counting from the day you filed the buyer protection claim)?

Level 1
It was 2 weeks ago today that I tried to file buyer protection and I guess it was about this past Tuesday I noticed the refund in my account. I just wonder how they did it because the seller pretty much told me to kick rocks bought as is when I confronted him for a refund.

@Calzican wrote:
It was 2 weeks ago today that I tried to file buyer protection and I guess it was about this past Tuesday I noticed the refund in my account. I just wonder how they did it because the seller pretty much told me to kick rocks bought as is when I confronted him for a refund.

Until the transaction is completed, the funds are held in an escrow account, which is how you got your money back. It's not like OfferUp made the seller give you back your money. OU judicated the claim in your favor and released your money back to you.

 

Thank you for sharing.