Shipped multiple items together, now I can't get paid

[brandt]

The buyer asked me to ship multiple items together. I used the shipping label from the first item. I was notified that the sale of the second item might be cancelled if the label is not scanned by USPS within a couple days. Both items have been received by the buyer.

[aidenholley]

It sounds like you didnt use the label for the second item. That sucks. I wouldn't have shipped them out under the 1 label.

[brandt]

but do you have any advice?

[aidenholley]

I honestly dont, but you can contact customer support.

https://offerup.com/support/new

[brandt]

I haven't been getting a response from the web form, and I don't have twitter.

[aidenholley]

Just reply to the emails Offerup has sent you after you check your spam folders.

[brandt]

I had replied several days ago and no response from OfferUp. The reply seems to go to the chat thread between the buyer and seller.

[aidenholley]

Did they send you an email with a ticket number? If so, reply to that email.

[brandt]

ok yes, I have one of those, but it's hit a dead end, as I haven't heard from anyone in a while...

Kristel (OfferUp Support)

Jan 5, 4:21 AM PST

I wanted to let you know that  I've forwarded your issue to a Payments Specialist.

Thanks for your patience, someone will be in touch shortly!

...just got an email saying my question is about to expire...

[Mj_206]

Hey there @brandt - we'll make sure this was properly escalated.