Shipped multiple items together, now I can't get paid

Level 1

It looks like a payment was authorized for the second item, but when I click "View Receipt" the screen says "You successfully canceled your payment of ...."

I have the same issue, sold two computer monitors, but only got one shipping label, (price was doubled on shipping) buyer got both monitors and was happy gave me a good rating and I got the deposit today but only for one of the monitors the other is still pending in my account.