Shipping and getting paid

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Level 1
A week ago I sold and shipped my old engagement ring which was real diamonds and silver that I originally spent $3000 on. I set up fast deposit and waited the 5 business days and I still don’t have my money. I have emailed, but either haven’t gotten a response or I’ve gotten generic responses. Where is my money?!
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Level 1
Went on twitter last night and message the support team and got a generic answer this morning and they can’t give me an estimated time when their “payment specalist” will be able to help me.