True to you

I cant get the True You scanner to scan my ID. It just sits there with the ID in the little box and does nothing. Am i doing something wrong? Help?
Level 5
It took me a few tries, and great lighting. I was as confused as you are. I believe what I ultimatley did was use my front-facing camera and set my identification on a solid colored, flat surface. It sounds incredibly bizarre, I remember the process as being notably awkward. Perhaps some phones posess different lenses abilities which allow for the procedure to be done with more ease, but for me, there was not ease.
I have the same problem - I will give it a try by putting it on another hundredth surface!
I hope you got it done!