Why isn't OfferUp updating tracking

I sent my package off today it's in transit but there is no update on my account at all why is that
Community Helper
@Msray--Hello, did you use the shipping label provided by OfferUp? If so, you can reach out to customer support for additional information on your transaction:

Tweet @OfferUpSupport
yes both of my items are showing the tracking I am getting the tracking information sent to my cell phone in my emails but OfferUp is not updating anything even to this very moment nothing has been updated on either of my two packages that have been shipped and on their way one set to be delivered tomorrow the other set to be delivered on Tuesday but still no update