Wrong shipping address

Level 1
I have just made a offer not knowing that my shipping address was off. I told the seller that it was wrong and kept insisting that was the address offerup provided. So I told it’s wrong. And not to ship it until I can sort this. He agrees so how I fix this? Is there a way to modify the shipping label or does he has to cancel and redo the transaction?
5 REPLIES 5
Community Manager

Hi there, @Swong56 - welcome to the community. 

This is a great question! I'm actually not sure, so I reached out to our Shipping team to learn more. In the meantime, I see that you reached out to that team in a ticket, so I've made sure to escalate your case. Smiley Happy

Neighbor
Did you get any help with this I have the similar problem
Neighbor
Me too! Why is offerup providing random shipping addresses?
Level 1

Same problem. Seller says the shipping label from offerup has the incorrect address. Post office delivered accordingly. Now offerup wont do anything about this issue. They will not respond to email. All my conversation history with seller has been deleted. Is this normal? Please advise.

Level 1

Yes, I got charged and now they are ignoring me after sending package to wrong address.