I've had to submit many buyer claims since I started buying stuff on here. An alarming % actually. And yes, some where against true-id users, that isn't a magic bullet against stupidity and liars. Having never sold anything on here, and not seeing it spelled out in documentation, who soaks up the shipping cost both ways on returns? Is the seller getting charged fees or is offerup soaking all that shipping cost, because I get refunded in full including shipping. Was just curious. If offerup is covering the bill, If so, I don't see how it is sustainable.
And yes I try to vet stuff, and I'm alot more savy than most people I think, but way too many sellers are flat out liars on, or lie through omission.
Hey everyone! While I'm not 100% positive on this, I believe it depends on the type of claim that was submitted. I know that when a counterfeit claim has been opened, we supply the buyer with a shipping label and request them to ship the item to our HQ.
That doesn't answer the larger question: "if a seller ships damaged goods, who is responsible for the cost of return shipping?"
This should be spelled out in offerup's policy.