I’m going to try this again, it feels like I’m getting an automated response and no help from customer support. A deposit was issued to my debit card but it didn’t go through. I called my bank and they said it was rejected because the zip code did not match. I’m unsure how because nothing has changed. They said to have it corrected and have the payment resubmitted. I relayed this by replying to the OfferUp support emails in my inbox. I get a generic response from Heidi and Yamel, asking who was the agent and the item I sold and the transaction id number but no real support. I’ve already changed the info to a deposit using my checking and routing number so I need the deposit reinitiated to my bank. I’ve been told it’s been escalated to the payment support department and I’ve heard nothing back. It’s going on two weeks since I sold the items and I would like my money it’s just sitting on pending deposit. Do not reply with a generic response I need help from a real person.
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I had an item delivered on Monday the 14th and there was an issue with my funds being deposited. I contacted OfferUp and it’s going on 24 hours and still no response. I’m going to file with the BBB for fraud if I don’t get a response soon. The buyer didn’t file a complaint and I’ve dealt with him before and on the 2nd day in the past I’ve had my funds. I’ve also messaged OfferUp on twitter and am getting nowhere. They need a live customer support number.
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