Really, so you're weren't protected, are any sellers? Has this policy changed? I have a PayPal account but have yet to use it with OfferUp. So far I haven't experienced an issue. Although fairly recently I had an OfferUp member try to purchase something from for $50. The offer came through and each time I opened it to look it over, it canceled. That happened 3 times. Maybe it was a declined card? But if it were declined, why would there be a delay in canceling the order? I would think a declined card would not push the transaction to the next level of processing. I wrote this fellow OfferUp up member after the 3rd incident and advised I could no longer assist them.
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This is alarming. I've only just begun to sell items on OfferUp and was not aware that the purchaser can cancel an order or even their account, just before the shipped item arrives. In my opinion, it's sounding like OfferUp may need a revamping of its policies and procedures. For starters; ALL OfferUp members should be TruYou verified in order to post and sell. Next, after a price is agreed upon there should be a "mutual agreement" button for both parties to evidence that they agree to the terms of their unique transaction, factoring in shipping to specific locations, insurance, returns and warranty. In order to "accept" the transaction for both, each member should then be required to manually enter thier OfferUp password to 'seal the deal'. Additional stipulations need to be drawn up and put into effect for the protection of all. The canceling of an OfferUp account should not be instantaneous, especially if the member wishing to close the account is currently involved in any pending trasnsaction, currently under investigation and/or if the member has been reported by other members. Standard protocol for the closing of OfferUp accounts should be delayed and put up for review. OfferUp should retain the closed account information and TruYou data to prevent just anyone from closing and opening accounts on a whim.
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