I have a total of $138.76 from 3 sales I have been waiting for. This whole “you were paid on”-then “pending” then “in progress” then “sent” which seems to be the breakdown in that order. I don’t know if adding my debit card made things any quicker for the extra %tage. I’m very frustrated as I sure went out of my way to get the products to the customers which are all 100% satisfied BTW. Now when do I get paid?! This is not cool. My situation is as follows. 1. $35.14 says “you were paid” on July 9th but I haven’t and on the pic is shows pending. 2. $67.58 says the same thing “you have been paid” July 15th except this one went from “pending” to “In Progress”. 3. $ 36.04 says “pending”as well And paid on July 16th With the exception of sale number 2 that went from “pending” to “in progress” it seems the last step is “sent”. I even have one of the buyers telling me it’s never taken this long and they are frustrated for me! Lol I have also sent several messages to the twitter page as there does not seem to be much in regards to contacting you guys. Can someone please help me with this ? My profile page link is https://offerup.co/profile/willpower. I would love if someone can help me here. Please advise Sincerely, Will (James)
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I am having the same problem. Here it is July 20th and one of my transactions while it shows it was paid on July 9th it’s still showing “pending”. So I took the bait on also adding my debit card on top of my regular checking account # for an extra %. And still nothing!! I think it would behoove the company (which really has got so many great things going) to create a REAL CUSTOMER SERVICE DEPARTMENT). Just seeing all the same complaints, anyone with any business acumen whatsoever would realize the company has been at a crossroads for quite a while. This has become a case of offer up continuing to grow without, but not within. It is evident they have not added and created a complete customer care team which is simply bad business operations! My guess is the founders are trying to either make a point that they don’t need all the extra employees, hence showing less expense and overhead. Therefore in their eyes making the company more valuable for future potential investors. Or they are just str8 up not hiring additional employees to increase their individual profits more. No matter the motives at this point it’s become a muddy business model to say the least. Clearly Offer Up has reached a point where current ownership needs to sale and let an organization that understands the importance of customer service. They need to start with making sure people get paid in a timely manner for starters. I always wonder why some company leaders take this gamble. Because we have seen it time and time again that at the end of the day the desire from the consumer to have customer service is critical to the continued success of any company. Keyword “continued”, as no doubt someone within offer up would read this and look to what has no doubt been some extraordinary numbers and dismiss this notion. And I do hope the company has continued success and growth. I just don’t see how with this type of unresponsive, disinterested approach to customers. And while it does seem the few people who do respond are very much good at what they do. Clearly the few is not enough anymore. Sadly to even find out how to post a blog or send a message to anyone within the organization is like trying to figure out Chinese algebra. So frustrating!
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