I must have accidentally got make offer instead of turning off my phone as I had intended. So I don't have the option to cancel the offer, then the seller, who is someone I know decided to accept the offer even though they messaged me and told me they're not shipping it and I need to cancel it so their rating doesn't go down. Well I don't have that option so in the meantime offerup stole $400 from my bank account. I had made a offer way long a ago that was never accepted but I didn't realize offer up stored my info and could charge my account without confirmation. Since customer service is non existent and the automated system won't allow me to file a claim until I receive the package that isn't coming how am I supposed to get my money back? Also, why isn't their an option to cancel an offer before it's accepted or before it ships. They sent me tracking info at first said it should of be delivered today but updated to ready for pick up by UPS so I don't know what's up with that but my ability to file a protection claim is directly linked to that tracking info so how long do I have to wait for a refund and how does a company like this expect to be able to take people's money without any accountability to the customer from start to finish? I've never had an issue until now but I see that it's a joke getting a hold of anyone so this is the last time I go to offer up.
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I'm sick of the run around, no direct link to any customer service, buyer protection won't even let you start a claim without their tracking info showing you received an item, even though seller messaged me he didn't ship. Total scam. I googled and got this number for their office but surprise nobody answered and no messaging system. 18446333787 This community forum is the closest thing to customer support so I encourage everyone with a problem to call this number.
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