We have 4 buyers that have been waiting for daysssss, because we can't respond to messages. We just have to hope they find us on the other app (quickly becoming more reliable). 'Don't think OU is notifying buyers that we can't respond, due to the phone number "verification". Until they reverse course, everyone loses money. & unless/until OU accepts responsibility, sellers look like schmucks for not responding, & new buyers think the app's a scam. Very disappointed. Hope they're working hard to correct..
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We are not happy about the new mandatory phone number. Especially now that we're barred from responding to buyers. Rationale, explanations & excuses from other users are not helpful. It does not negate or excuse, the fact that Offer-Up made a change to the platform that affects our bottom line &/or relationships, & makes sellers look unreliable, without so much as a heads up. Your platform, your right. But its extremely poor form (not to mention tacky), to change existing account requirements, without a heads-up. If you dont accept payment via the app, there's no reason to require a phone number. And what about those who use the browser version? Those who are sight-impaired? Those without phones? We're no longer welcomed? There are more professional & courteous ways to advise Members they're no longer welcomed, than to make them appear like they're the bad guys (by being non-responsive to buyers). Are you planning to purge all our items? Purge our accounts? Please rethink the mandatory phone "verification". Failing in that, please at least take responsibility for blocking buyers & sellers from using the app. Post a banner on the main page, saying you have terminated x number of users. Or post a banner upfront stating that OfferUp engages in False Advertising by showing items that can no longer be purchased. Or a notice on items saying that you have barred the seller from responding. We appreciate the app, appreciate the service, appreciate your time, & have recommended you to others. We do not appreciate having the rug pulled out from under us & leaving buyers hanging - thinking that we just didn't respond. I think you can handle this better. Please re-consider. Thank you.
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