Thanks for the reply. Without proof of purchase, Apple will not unlock any watch, or phone or computer. And rightly so; that’s how they prevent theft from their end. And my niece has learned her lesson. But this isn’t about the transaction as much as it is about OfferUp being completely indifferent about this, allowing a seller to message someone and say “If you’re going to report me, then I won’t unlock the watch I just sold you,” and letting that seller continue on as a verified “trusted” seller with no consequences. It’s about a seller being able to rip someone off and then block them so that they can’t leave an honest, if negative, review, therefore appearing to the next sucker as a trusted member of the site — all enabled by OfferUp and their sad excuse for a “TruYou” identity. OfferUp doesn’t care if you get ripped off using their site, and you can’t trust their rating/feedback methods because it’s pretty easy for a seller to rig the ratings in their favor.
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My niece is a hard-working college student putting herself through school. She saved up for an Apple Watch and met someone and paid her cash. Watched the seller unpair it from her phone. Got home to set it up, and the seller still had it connected to her iCloud account. After several polite messages asking her to remove it from her account, including instructions, the seller never responded to her messages and after saying she was going to report the seller, the seller blocked her. OfferUp won’t do anything without a police report, but she can’t get a police report because it was never reported stolen. Seller contacted her through a different account and said that since my niece reported her then she wasn’t going to do anything to help her out. OfferUp enabled this transaction; my niece was either sold a stolen item or the seller is belligerently refusing to honor the sale by releasing control of the device, and OfferUp is essentially shrugging and saying there’s nothing they can do. My niece can’t even leave an accurate review for this “TruYou” member because the seller has blocked her. So I guess you can’t trust reviews either, or whatever vetting is involved to be “TruYou” since all it takes to prevent a negative review is block the people you’re scamming. This is an unfortunate life lesson for my niece, that you can’t trust people on sites like this and you can’t trust the site to provide any support or recourse. I’ll never use OfferUp for anything, and will continue to share this with others as a warning.
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