since
05-08-2018
Online
aidenholley
Community Helper
574
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575
Kudos
31
Solutions
5 hours ago
This is usually resolved by itself within 24 to 48 hours. If it doesnt, you can contact support. https://offerup.com/support/new/
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5 hours ago
I would let them know all local sales are final. It is up to you to give their money back, however, I would make sure that you get the item back and inspect it if you do that.
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6 hours ago
@Karen6685 if you use other methods to get paid, you are leaving yourself and the buyer without any protections. I would suggest keeping everything in app. The timeline seems varied and I am sorry that you are having this issue. I would have patience if I were you. I would also recommend only opening 1 ticket for a single issue moving forward. Offerup support works on them as they get them.
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12 hours ago
1 Kudo
There is no number for you to call. You can fill out the form on the first page of this thread.
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yesterday
I tend to do both. If I dont have my pen on me, I tend to look for the strip. If anyone has an issue with you checking the validity of the bills, get the item back and take pictures of the person and car. Turn it over to the police. Any person who is not trying to do good by you wont have an issue with you checking.
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yesterday
1 Kudo
I don't know of any similar cases based on scammers. As far as I know, police dont truly go after scammers; however, a lawyer might help you build a civil case because that's what this has become. I understand your situation. I was scammed out of an Xbox 1 that I was selling when the guy gave me counterfeit money. However, Offerup has to be the one to be in contact with the lawyer and police. They will never give another persons info out to another user.
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yesterday
I wouldn't get your hopes up high on getting your money back from her. She probably spent it already. I would talk to a lawyer come Monday to see what could be done, but I dont think there is much that they can do to help you get your money back.
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yesterday
1 Kudo
I'm going to let you know that scammers are a small percentage of sellers here on offerup. There are far more people that scam people that are buyers. Offerup does take scammers seriously. They might have taken her profile down due to reports that they received on her for scamming. Let them know the police report number and they will help the police. They have to since they have her info. The developers are not going to let their app and all the time and money they put into it down the drain. Customer service does not work on weekends. I hope you realize that. I'm going to tag @Mj_206 so that she may see this when she gets on the next time.
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yesterday
They will provide her info to the police. They wont give it to you. I dont know how to report the app, but getting it taken down would be difficult just saying.
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yesterday
1 Kudo
There's not much Offerup can do if the transaction happened in person. I'm sorry this happened to you. I hope you get your money back. As a precaution moving forward, if you want to be sure if something is real, always meet at a store that sells the items and have a person that works there check it out. I would provide Offerup with the police report number so they can coordinate with the police in your city.
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Saturday
I think Offerup will send him the shipping label. I'm not 100% about that though. If he submits a buyer claim, typically he has to send pictures or the item to Offerup for them to get it refunded. I understand your fears. I had a buyer protection claim against me. I never got my item back. I dont know if the guy ever sent it back or if he got to keep it. I hope you get your item back though.
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Saturday
Tell the buyer to submit a buyers claim if it has been within 2 days of it being delivered. If it has been longer than 2 days, he cannot get a refund nor return it.
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Saturday
It's not number of sales. It was the number of items I have for sale. It seems to have cleared up for the misnumbering that I had. For your issue, I would contact support. https://offerup.com/support/new/
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Saturday
1 Kudo
If there is 2 check marks surrounded by green, that means that they have read it and probably are ignoring you.
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Saturday
Report the user. I would remove his name on here because he can easily find it and start an argument about your claims.
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Saturday
3 Kudos
It is so the buyer has time to check out the item and cam submit a claim to get a refund. I hope this answers your question.
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Thursday
2 Kudos
@Frchgrl12 this isnt recommended. The buyer and seller won't have protection from Offerup if they do this. Then people will just get more agitated then they already are because they dont have protection. I would recommend keeping everything in app, so no one feels like they have been taken advantage of. I know people are waiting for a while to get paid, but Offerup is looking into all these claims.
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Thursday
1 Kudo
@Abby1427 it varies for payment with shipping. However, typically you ship it with the shipping label provided. Then it gets delivered in a few days. The buyer has 3 to 5 days to check it out. If no claims were made, you should have your money between 5 to 7 business days. That's how the timeline goes. Again, it seems to be varied. I know Offerup is working on getting things settled. Offerup would get involved. It wouldn't rest between buyer and seller.
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Wednesday
1 Kudo
There is nothing offerup can do because you went off the app to pay and get it shipped. I believe you can dispute it on PayPal or your bank will help you out. But that's really it. I say report her on Offerup and be careful from here on out.
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Tuesday
2 Kudos
There's no way that I know of to get buyers back when you have a new account. I would try to put up some of the same items to see if that entices them to come back.
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Tuesday
1 Kudo
I would contact support if you haven't already. https://offerup.com/support/new/
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Tuesday
1 Kudo
Any errors? Is the app telling you anything that you need to have done?
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Tuesday
I would try to provide enough information about the vehicle that I could. Just make sure that you include what might be wrong with it.
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Tuesday
Report him via Offerup and then message Offerup support. https://offerup.com/support/new
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Tuesday
1 Kudo
I say report him to Offer up. Offerup will cancel the transaction after a few days of it not being shipped. In the meantime, I would look for a new item to buy.
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Tuesday
3 Kudos
There should be a flag on the top of the messages or profile of the person you want to report.
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a week ago
2 Kudos
They cant make you not sell the dress to anyone else. Report and block them. Then continue to try to sell the dress.
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