@Elin @Mj_206 Buyer protection seems to be scam or lie. Will you please help me? I don't feel valued or helped. I don't have confidence in buyer protection! Your team takes a long time to reply and communicate is not clear. I never receive anything in my messages through the app. They conveniently only asked on the last day saying you didn't provide all information when I specifically asked what was need. Hi, when speaking to Offerup support last I specifically asked, "what farther steps do I need to take or information do I need to provide?" I submitted the claim through your app but the message never came up on the app; not even in my message section or inbox. I had to used my desktop and replied to every email I received. I have been communicating with support and getting the same generic reply. I provided everything she asked for. I replied to your Support team before the deadline and asked specifically what was needed. If pictures were requested at that time I would have sent them. The email also stated I would have two additional days ( which would put me will within the time limit). Your team also took time to reply to my request. I still haven't received anything on the app. Can you please check our communication. I've done everything asked. Please let me know if any other information is needed. I have been on Offerup since Mar 2016 and have 37 five star reviews. I enjoy using this app. I would like to be confident as a customer that items are as described when being purchased and you buyer protection programs is enforced. The purse does not have light wear and I asked the seller specifically about the flaws ( please look at our communication through Offerup). I hope this issue can be resolved quickly and fairly. Thank you.
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